Terms of Service for RFH Healthcare Telemedicine Platform

Last updated: December 13, 2023

Welcome to the RFH Healthcare Telemedicine Platform (the “Platform”), a service that allows you to access health care services from RFH Healthcare providers (“Providers”) through video, audio, or text communication. The Platform is owned and operated by RFH Healthcare, a registered health care provider in Kenya (“we”, “us”, or “our”).

By using the Platform, you agree to be bound by these Terms of Service and our Privacy Policy, which are incorporated herein by reference. If you do not agree with these Terms of Service or our Privacy Policy, you must not use the Platform.

These Terms of Service apply to all users of the Platform, including patients, caregivers, and authorized representatives (“you” or “your”). You must be at least 18 years old or have the consent of your parent or legal guardian to use the Platform. You must also be located in Kenya or have a valid referral from a Kenyan health care provider to use the Platform.

The Platform is not intended to replace your primary care provider or to provide emergency care. If you have a medical emergency, call 999 or go to the nearest hospital immediately. The Platform is not a substitute for in-person care and does not guarantee any specific outcomes or results. You are responsible for your own health and well-being and for following the advice and instructions of your Providers.

You agree to use the Platform in a lawful, respectful, and appropriate manner. You agree not to use the Platform for any fraudulent, abusive, or illegal purposes or to interfere with the operation or security of the Platform. You agree not to upload, transmit, or share any content that is unlawful, harmful, offensive, or infringes the rights of others. You agree to comply with all applicable laws and regulations when using the Platform.

You agree to provide accurate, complete, and current information when using the Platform. You agree to update your information as necessary and to keep your account secure and confidential. You agree not to share your account with anyone else or to use anyone else’s account without their permission. You agree to notify us immediately of any unauthorized use of your account or any breach of security.

You grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display any content that you upload, transmit, or share through the Platform, for any purpose and in any media, subject to our Privacy Policy. You represent and warrant that you have the right and authority to grant us this license and that your content does not violate any rights of others or any laws or regulations.

We reserve the right to modify, suspend, or terminate the Platform or any part thereof, at any time and for any reason, without notice or liability to you. We also reserve the right to modify, amend, or update these Terms of Service at any time and for any reason, by posting the revised version on the Platform. Your continued use of the Platform after the effective date of the revised Terms of Service constitutes your acceptance of the changes.

We provide the Platform “as is” and “as available”, without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, availability, security, or non-infringement. We do not warrant that the Platform will meet your requirements, expectations, or needs, or that it will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that any information, advice, or services provided by the Platform or any Providers will be accurate, effective, or beneficial for you. You use the Platform at your own risk and discretion.

You agree to indemnify, defend, and hold harmless us and our affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, demands, actions, liabilities, damages, losses, costs, or expenses of any kind, including but not limited to legal fees and expenses, arising from or relating to your use of or inability to use the Platform or any content, information, advice, or services provided by the Platform or any Providers, your violation of these Terms of Service or our Privacy Policy, your infringement of any rights of others, or your conduct or content in connection with the Platform.

These Terms of Service and your use of the Platform are governed by the laws of Kenya, without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction and venue of the courts of Kenya for any disputes arising from or relating to these Terms of Service or your use of the Platform, and you waive any objections to such jurisdiction and venue.

These Terms of Service constitute the entire agreement between you and us regarding the Platform and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral, relating to the Platform. If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms of Service will not be considered a waiver of such right or provision. Our rights and remedies under these Terms of Service are cumulative and not exclusive of any other rights or remedies that we may have at law or in equity.

If you have any questions, comments, or concerns about these Terms of Service or the Platform, please contact us at info@rfhhealthcare.co.ke